Kingtools will either chose to dispatch your goods using our very own transport fleet, royal mail or by one of our next day courier services. If you have special delivery requests then please contact us in which ever way suits you best.

Delivery is an estimated date and whilst every effort will be made to meet such a date, time will not be of the essence in this respect. Any period quoted for delivery will run from the time the customer complies with its obligations hereunder. Kingtools shall not be liable for any damage loss or inconvenience sustained by the customer as a result of any delay in delivery. Unless notified to the contary any person upon the customers premises shall be deemed an authorised person for the purpose of accepting delivery and signing a delivery note of either Kingtools or the carrier. Each delivery will be deemed a seperate agreement.

Any damaged goods must be marked damaged or unchecked if the relevant person isn't available to sign. It is best to refuse on delivery as damaged if damaged. 

All claims for faulty goods must be reported to Kingtools within 7 days of signed receipt of goods.

The goods may have to be returned or at least be made available for inspection.

The goods if found faulty will then be replaced and where this is not possible a credit will apply.

If you the customer wish to return the goods, then you must contact Kingtools within 48hrs of receiving the goods. Any carriage costs will be asked to be payed by the customer and upon receipt of the goods they must be unused and in their unspoilt condition. If that is the case the a full product/s credit will apply.

Kingtools at their discretion may accept the return of goods, providing that the customer can provide the relevant invoice and product information against the goods that were supplied. A handling charge of upto 25% may be charged to cover re-stocking costs. In addition Kingtools will not be subject to any carriage charges (inbound & outbound). The appropriate credits will apply only if the goods are in thier unspoilt, unsed condition.

Kingtools aim for complete customer satisfaction, but where customers do wish to make a complaint we wish to resolve the situation as quickly as possible.

Any complaints will be made in complete confidence and will be treated fairly.In this case any complaints, comments or suggestions can be made to kingtools by email or in writing. Please make out to customer services.